Contact Information
Billing and Reimbursement For questions about delayed claims payments, click here. If you have any questions related to reimbursement, denials, adjustments, or refunds, please contact: Provider Help Desk
(608) 245-3053
Toll-free 1-877-496-3858
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Contract Related
Care Wisconsin welcomes your feedback and questions related to any contractual issue. Our goal is to have a broad range of quality providers to meet the service needs of our members. Please contact: Provider Help Desk
(608) 245-3053
Toll-free 1-877-496-3858
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Member-Related Incidents and Authorizations
Care Wisconsin encourages open communication on all issues related to services and our members. If you have a member-related question or concern, your first contact should always be the member’s care team. If you are not able to reach the care team, please contact Care Wisconsin’s local office program manager, director or administrator. Regular business hours are Monday-Friday, 8 a.m. to 4:30 p.m., CT. After business hours, you can reach the on-call care team on evenings, weekends and holidays by calling the local office telephone numbers listed below. Columbia County – Family Care
Michelle Vaillancourt, Program Manager
(608) 742-8910 or toll-free 1-866-561-2682
Columbia County – Partnership
Jenny Rodefeld, Program Director
(608) 240-0020 or toll-free 1-800-963-0035
Angela Seidl, Program Administrator
(608) 240-0020 or toll-free 1-800-963-0035
Dane County – Partnership
(608) 240-0020 or toll-free 1-800-963-0035 Dodge County – Family Care
Christine Brieske, Program Manager
(920) 386-5010 or toll-free 1-877-496-4412
Dodge County – Partnership
Jenny Rodefeld, Program Director
(608) 240-0020 or toll-free 1-800-963-0035
Angela Seidl, Program Administrator
(608) 240-0020 or toll-free 1-800-963-0035
Green Lake County – Family Care
Denise Blackbourn, Program Administrator
(920) 294-4430 or toll-free 1-877-496-3854
Jefferson County – Family Care
Program Managers: Rebecca Brokmeier, Janese Rix
(920) 674-8010 or toll-free 1-877-496-3851
Jefferson County – Partnership
Jenny Rodefeld, Program Director
(608) 240-0020 or toll-free 1-800-963-0035
Angela Seidl, Program Administrator
(608) 240-0020 or toll-free 1-800-963-0035
Marquette County – Family Care
Denise Blackbourn, Program Administrator
(608) 297-3901 or toll-free 1-877-247-1017 Sauk County - Partnership
Jenny Rodefeld, Program Director
(608) 240-0020 or toll-free 1-800-963-0035
Angela Seidl, Program Administrator
(608) 240-0020 or toll-free 1-800-963-0035
Washington County – Family Care
Jenny Patterson, Program Manager
(262) 306-5131 or toll-free 1-866-293-0608
Waukesha County – Family Care
Program Managers: Ann Lamberg, Tracey Riegert
(262) 523-1601 or toll-free 1-866-530-2295
Waushara County – Family Care
Rose Lund, Program Manager
(920) 787-6710 or toll-free 1-866-496-3844 Make a Referral | Request Information
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