Grievances and Appeals
Care Wisconsin protects member rights and has clear policies and procedures to address the concerns of members if they or their representatives are ever dissatisfied with decisions or services.
We have a well-defined process that meets all Wisconsin Department of Health Services (DHS) requirements. We encourage members to exercise their rights and our goal is for the member to have a positive experience.
Family Care and Partnership:
If you have questions about your rights or need help with a grievance or appeal, please contact Care Wisconsin's Member Rights Specialist at 1-800-963-0035.
If you have questions about your rights or have a complaint, grievance or appeal, please call Care Wisconsin’s Member Advocate at 1-855-463-0026.
- Learn more about the Grievance and Appeal process for Family Care.
- Learn more about the Grievance and Appeal process for Partnership (Medicaid-only Members).
- Learn more about the Grievance and Appeal process for Partnership (Medicaid and Medicare Members).
- Learn more about Complaints, Grievances and Appeals for Medicaid SSI