Quality

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Member Focus Groups

Members are very important at Care Wisconsin. As a result, we bring members together routinely in focus groups to provide feedback and make recommendations about their programs. Each session gives members a new topic to explore.

Focus group research draws upon member attitudes, feelings, beliefs, experiences and reactions in a way in which would not be feasible using other methods including one-to-one interviewing or questionnaire surveys. Focus group research is used to develop or improve services targeted at a key customer group.