Caring Starts with Hello

We’re here to help members, providers, and the community get information about our programs and supports for people in need. Please reach out to us with your questions.

What Do You Need Help With?

When You Need to Send Secure Information to Care Wisconsin

If you need to send confidential or protected information electronically to Care Wisconsin, you need to follow some important security steps. We take member privacy very seriously (see our Privacy Policy) and take every effort to protect it.

The following process must be followed for us to receive private information. If you have questions about this process or are unsure, it’s better to call us before hitting “send.”

If you are sending Protected Health Information (PHI) or other sensitive/confidential information, please use email encryption.
- If you already have an encrypted email account with us, go to our Secure Message Center web portal to send an encrypted email to Care Wisconsin staff.
- If you are a new user, go to our Secure Message Center web portal to create an account using our instructions. Note: If you already use Zix for email encryption, you do not need to create new account because the message going to and from each gateway is secure.
We Take Member Rights Seriously

If you would like to speak with someone about a grievance or appeal, we have staff dedicated to working with you.

You can reach our Member Rights Specialists toll-free at 1-800-963-0035 ext. 3448. TTY users can call Wisconsin Relay 711.
Community Events, Speaking Opportunities, Sponsorships, Partnerships, and Media

We love getting involved in community projects, events, and media opportunities. Please let us know about upcoming opportunities. We are particularly interested in groups or events that provide education and support to our member community.

We also have many in-house experts on a range of topics who are available for speaking engagements for local, regional, or national events.

For professional media, let us know how we can help with developing stories.

For media inquires, strategic marketing partnerships, or speaker requests, contact:
Karen Hitchcock, Director of Sales and Marketing | 608-245-3076

For questions or inquiries regarding government and regulatory affairs, contact:

Susan Crowley, Senior Vice President of Government Affairs | 608-245-3522

To submit an event or sponsorship for consideration, please email details to:

Stephanie McCutchin, Outreach Specialist | 608-245-3537
Recruiting, Careers, Benefits, Training and Culture

Our Human Resources department, which also houses our Organizational Training and Development team, makes sure that we offer competitive benefits, growth opportunities and a positive environment for staff to thrive.

If you would like to work at Care Wisconsin, please visit our Careers page and go through the formal application process. If you have other requests related to opportunities at Care Wisconsin, here are some helpful contacts. If you are organizing a career fair, for example, please let us know so we can see if it’s a good fit for participation!

For career events & fairs, please contact:

Matt Weidenfeller, Recruitment and Retention Manager | 608-245-3046

For general career questions, please contact:
Sara Errthum, HR Generalist | 608-245-3090

For organizational development speakers, vendors and opportunities, contact:
Jenny Rodefeld, Senior Manager of Learning and Organizational Development | 608-245-3015

To contact the director of Human Resources, please contact:
Holly Kollwelter, Director of HR | 608-245-3092
More Care Wisconsin Contacts

Wendy Fritz, Manager of Customer Service | 608-245-3476

Chris Brieske, Director of Health Plan Services | 608-210-4786

Jay Hein, Director of Family Care | 608-210-4610

Nicole Pagliaro, Director of Provider Network Management | 608-245-3452

Jessica Pautzke, Executive Assistant to the CEO | 608-245-3102