2020 Changes in Family Care Choices in GSR 13

We have some news to share with our providers who help us serve Family Care members in Geographic Service Region 13, which includes the following counties: Brown, Door, Kewaunee, Marinette, Menominee, Oconto, Shawano. Care Wisconsin was not awarded the Family Care contract for this region for the next contract cycle, beginning 1/1/2020. While we are very sad to exit the Family Care program, we know that our members will be in excellent hands as they choose one of the two awarded MCOs – Lakeland Care or Inclusa.

Please remember that we all must honor member choices during this time. As a refresher on this, refer to the DHS memo on member choice.

Care Wisconsin will continue to serve enrolled Family Care members through the end of this year. Their health and safety, as always, is our chief concern. With your help, we also want to fully support them during this transition time. DHS notified members of the change last week and are instructing them to return to the ADRC to receive options counseling before year’s end. DHS will also hold some public informational sessions; to stay up to date on this, visit the DHS website here.

Our members who participate in Care Wisconsin’s Medicaid SSI or the Medicare Dual Advantage program can still participate in these plans, even as Family Care changes occur. In fact, many of our Medicare Dual Advantage members are also Family Care members. It’s important to know that they can retain the Medicare plan even as they change Family Care Managed Care Organizations.

What’s Next for Care Wisconsin Providers

We do have some good news to share. Care Wisconsin was awarded the Partnership contract for Shawano and Brown counties, beginning 1/2/2021. For these reasons, we want to continue to work with our valued network providers. Your Provider Services team will be in touch toward the end of the year to discuss how we will support members in this program. We look forward to working with you now and in the future!

If you would like to work with Lakeland or Inclusa, please contact their Provider Services departments directly.

Lakeland Care

N6654 Rolling Meadows

Drive Fond du Lac, WI 54937

Phone – (920) 906-5100

Email – info@lakelandcareinc.com

Website – www.lakelandcareinc.com


3349 Church Street Suite 1

Stevens Point, WI 54481

Phone – (715) 345-5968

Email – ProviderRelations@Inclusa.org

Website – www.Inclusa.org

If you have questions about a specific member, please contact the care team as you always would. If you have contract questions, please reach out to our team.

Thank you,

Provider Services Team