Access Benefits, Handbooks, and Important Resources
Partnership Members can find important information about the program here. You can use the “select program” feature to access documents specific to your program or search the full library. (Note most of our members are Medicare & Medicaid Members).
Can’t find what you need or need help in another language? Visit the program contact page or call 1-800-963-0035 for help.
The most frequently searched documents for Partnership are here, in addition to the full list of member documents below:
For Medicare & Medicaid Members
If you are a Partnership member with both Medicare and Medcaid, your ID card will have the MedicareRx logo on your card.
For Medicaid Only Members
You are a member of Partnership with Medicaid only if your ID card only has the Care Wisconsin and Partnership logos.
Contact Medicare At:
1-800-MEDICARE (1-800-633-4227)
TTY/TDD 1-877-486-2048
24 hours a day, 7 days a week
Contact Medicaid At:
1-800-362-3002
TTY/TDD 1-888-701-1251
8am - 6pm, Monday - Friday
Resource Downloads for Partnership
You will need Adobe Acrobat Reader to view and print PDF files. Download A Free Copy If you need materials in other formats or languages: Visit Help In Other Languages.
Partnership Medicaid-Only Grievance Process
April 27, 2018 | pdf (79.10 KB) | Medicaid Only
Learn about the grievance process for Medicaid-only Partnership members.
Partnership Member Handbook – Medicaid Only
February 11, 2019 | pdf (2.59 MB) | Medicaid Only
Learn how to access the drugs and services you need, as well as how to exercise your rights and what you should do if you have a problem or concern.
Redetermination of Medicare Prescription Drug Denial
January 14, 2020 | pdf (44.60 KB) |
Ask for a coverage redetermination (appeal) of a Medicare Part D prescription drug by completing this form.
Self-Directed Support Brochure
June 24, 2018 | pdf (934.57 KB) |
Here's a quick overview of the benefits of the SDS Program.
Directory Resources for Partnership
Provider Directory
Find a Care Wisconsin provider in your area. Search by type, location and more.
Search ProvidersGrievances & Appeals
We take your member rights seriously. Learn how to get help with an appeal.
Rules & ProceduresGet More From Partnership
Self-Directed Supports
Care Wisconsin promotes member independence through Self-Directed Supports.
Learn More AboutCare During A Disaster
For members in Partnership and Medicare Dual Advantage, learn how Care Wisconsin handles Medicare plan services during a national, state, or health emergency.